Governance in Total Quality Management Methodology
A five-day programme for supervisory and executive staff that strengthens understanding of governance and total quality management, supporting transparency and raising institutional performance through theory and workplace application.
Delivered in Arabic at a 4/5 star hotel in Kuwait. Dates are arranged on request throughout 2026-2027.
Learning Outcomes
- Explain the concept, origins, importance and objectives of governance, and distinguish governance from management.
- Identify governance principles, parties and the policies and procedures that support them.
- Explain total quality management, its pillars and the role of leaders and staff.
- Apply transparency, disclosure and accountability in the workplace.
- Use oversight and continuous-improvement tools to raise performance.
Course Outline
- Day 1 - The concept of governance: origins, importance and objectives; governance versus management; principles, parties, policies and procedures.
- Day 2 - Principles of total quality: pillars of TQM, analysing the service-user experience, leadership and staff roles, quality models and standards, and a quality self-assessment.
- Day 3 - Transparency and accountability: disclosure controls and information protection, defining responsibilities and institutional integrity, with role-play.
- Day 4 - Oversight and continuous improvement: monitoring, internal control and improvement cycles.
- Day 5 - Practical applications in the workplace and a closing improvement plan.
Location
Courses may be conducted at one of the following hotels in Kuwait:
- Hilton Garden Inn Kuwait – The Avenues
- Hilton Kuwait Resort – Mangaf
- Jumeirah Messilah Beach Hotel & Spa
- Radisson Blu Hotel Kuwait
Or at the client’s premises.
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