Excellence in Dealing with VIPs
A three-day programme, designed for directors of ministers' offices and senior office staff, on the conventions of dealing with VIPs: etiquette and official protocol, precedence, managing official visits and ceremonies, and handling unexpected situations professionally.
Delivered in Arabic at a 4/5 star hotel in Kuwait. Dates are arranged on request throughout 2026-2027.
Learning Outcomes
- Distinguish protocol from etiquette and apply the rules of each.
- Apply the rules of precedence and official representation among senior officials and delegations, locally and internationally.
- Manage official visits and plan the reception of high-level delegations before, during and after the visit.
- Handle unexpected situations and crises professionally while receiving or meeting VIPs.
- Apply protocol at major events and conferences.
- Apply reception and hospitality etiquette in ministers' offices and arrange ministerial meeting rooms and bilateral talks.
Day 1: Foundations of Etiquette, Protocol and Professional Communication
- The concepts and history of etiquette and protocol.
- Protocol for official positions and titles, and official correspondence under protocol rules.
- Communicating with VIPs: body language, tone of voice and active listening; etiquette with managers and officials.
Day 2: Receiving VIPs and Managing Official Visits
- Protocol for receiving foreign delegations at airports and hotels and along routes.
- Rules of precedence; handshake etiquette and entering officials' offices.
- Reception etiquette in ministers' offices and arranging ministerial meeting rooms.
Day 3: Official Events Protocol and Managing Emergencies
- Conference reception protocol and seating VIPs by precedence; formal dining etiquette.
- Protocol for talks between official delegations, agreement-signing ceremonies and placing official flags.
- Protocol for crises, emergencies and sudden changes.
Location
Courses may be conducted at one of the following hotels in Kuwait:
- Hilton Garden Inn Kuwait – The Avenues
- Hilton Kuwait Resort – Mangaf
- Jumeirah Messilah Beach Hotel & Spa
- Radisson Blu Hotel Kuwait
Or at the client’s premises.
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